Terms and Conditions

Macarons

1.  An estimate of 48 hours lead time for standard macarons will be required. Custom orders will require a two week lead time.

2. Delivery of macarons is charged at a flat rate of R120 via courier (2-3 days) however it may be changed depending on the order size.

3. Orders are non-refundable. A credit note will be issued should you wish to cancel.

4. If you choose to collect, this will be done from our kitchen in Riverside, Durban North. The ideal time for the selection of macarons would be the day before. We will contact you to confirm a time for collection.

5. Once the order has been collected/delivered, Madame Macaron will not be held liable for any damage that may occur through the transporting or handling and no refunds will be made.

6. All products may contain allergens (e.g. milk, wheat, nuts, edible flowers, etc.) and we will not be held responsible for any adverse reactions to ingredients. Nut-free and vegan macarons are made in a sanitized space with separated utensils and tools.

7. Products may differ slightly from the photos.

8. Any complaints must be reported within 48 hours of receiving your order.

Macaron Towers

1. One month lead time on all Macaron Tower orders is required.

2. The acrylic stand must be returned without damage within three working days for a full refund of the deposit.

3. Orders are non-refundable. A credit note will be issued should you wish to cancel.

4. Once the macaron tower has been collected in good order by the client, Madame Macaron will not be held liable for any damage that may occur through the transporting or handling of the tower.

5. Delivery of the macaron tower will be calculated as per AA rates per kilometer and is restricted to delivery within KwaZulu Natal only. This will be charged separately.


6. The deposit will be paid out within 24 hours of the stand being returned and inspected for damage.

Macaron Classes

1. Missed sessions without prior arrangement, are not refundable or transferable (i.e. will not be rescheduled).

2. If clients cancel at least 14 days prior to the class they will receive a 50% refund.

3. If the client is unable to attend the class and cancels less than 14 days prior to the class date, the client will have to forfeit the booking entirely. (No refunds or credit will be given for any following classes)

 

4. Any additional items such as aprons and kits will still be couriered to you and additional item cost if the collection cannot be arranged.

Cakes and Cupcakes

1. An estimate of two weeks lead time for an order is required.

2. Orders are non-refundable. A credit note will be issued should you wish to cancel.

3. If you choose to collect, this will be done from our kitchen in Riverside, Durban North. We suggest choosing the day before you will need the cake. We will contact you to confirm a time for collection.

4. Once the order has been collected/delivered, Madame Macaron will not be held liable for any damage that may occur through the transporting or handling and no refunds will be made.

5. All products may contain allergens (e.g. milk, wheat, nuts, edible flowers, etc.) and we will not be held responsible for any adverse reactions to ingredients. Nut-free and vegan macarons are made in a sanitized space with separated utensils and tools.

6. Products may differ slightly from the photos.

7. Any complaints must be reported within 48 hours of receiving your order.

Ingredients

1.  Ingredients may take 24-48 hours for the order to be processed.


2. If you choose to collect the order, this will be done from our kitchen in Riverside, Durban North. We will contact you to confirm a time for collection.

3. We cannot accept returns on any products that have been opened or where the packaging has been tampered with.

4. Any returns will be for your own cost and complaints must be reported within 48 hours of receiving your order.

Macaron Class Vouchers and General Use Vouchers

1. Vouchers are valid for one year from the date of issue.

2. General Use Vouchers may be redeemed for any product offered by Madame Macaron.

3. Discounted Vouchers may not be redeemed to use in conjunction with an existing special.

4. Vouchers cannot be exchanged for cash.

5. The Macaron Class Voucher can be upgraded. The voucher holder will need to pay the difference between the two packages.

6. The Macaron Class Vouchers cannot be used to purchase any other products.

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