Shopping Frequently Asked Questions
How much notice is required for orders?
Standard orders require two days before they are shipped.
Custom macarons and cake orders require two weeks.
Ingredients will take 24 to 48 hours to pack and will be shipped once payment has been received in full.
Can I pay Cash On Delivery (COD)?
No. All orders must be paid for in full before they are released.
Is there a minimum quantity for special orders?
Yes. A special-order minimum quantity is one dozen macarons for the 4cm and 6cm and 40 for the 2cm macarons.
Do you need a variety of flavours?
We are happy to accommodate your request but require a minimum of a dozen macarons per flavor for the 4cm and 6cm macarons and 20 macarons per flavour for the 2cm macarons.
Do your macarons contain nuts?
Yes, our macarons are made with almonds. However, we also offer a nut-free alternative produced in a sterilized environment to prevent contamination.
Where do you deliver?
We deliver macarons throughout South Africa via courier. Cakes and macaron towers will only be delivered within Durban and surrounding areas at AA rates for the delivery charge.
What if I need to change my order?
You can contact us via email at or phone/WhatsApp on +27 66 488 6265. No changes can be made at least four days prior to the collection/delivery date.
How do I store my macarons once I have received them?
If you are not eating your macarons, we advise that you put them into an airtight container, and they will remain fresh for up to four days. Alternately you can freeze them for up to three months. We do not recommend refrigerating or freezing macarons with embellishments on them as the moisture from the fridge or freezer may cause the color to run.
Are macarons gluten-free?
Macarons are gluten-free pastry. The shell is made with sugar, almonds, and egg whites. However, not all flavours are gluten-free due to the filling of the macaron, such as cookies and cream. All standard macarons contain the following allergens: dairy, eggs, and tree nuts.
What if I need macarons on the same day?
We suggest you give us a call to check our stock availability and arrange a collection time. We will always do our best to try and help.
How can I go about distributing Madame Macaron products?
Get in touch with us at firstname.lastname@example.org.